Two separate warranties apply to anything built here — ours on the workmanship, and the manufacturer's on the component itself.
A shaft that loosens in the hosel, a grip that slips at the seam, loft or lie that moves out of spec without the club being bent again elsewhere — covered at no charge. Normal wear such as grip tack fading or groove wear from use isn't a workmanship issue and isn't covered, though a refresh at standard rates is always available.
Heads and shafts carry whatever warranty the manufacturer offers, typically structural defects like a cracked face or a shaft failing under normal use. We handle the claim process on your behalf if a manufacturer issue comes up on something we built or sold.
Bring it in and we'll check it against your original build sheet before anything gets billed.